Privacy Policy

At ProLearnerz, we take your privacy seriously. This policy explains how we collect, use, and protect your data.

1. Information We Collect

School Information:

• School name, registration number, and contact details
• District and physical address
• School phone numbers and email addresses

User Information:

• Names, email addresses, and phone numbers of administrators, teachers, parents, and students
• User roles and permissions
• Login activity and usage patterns

Student Data:

• Academic records, grades, and attendance
• Personal information (date of birth, guardian details)
• Health and disciplinary records
• Student performance data

Financial Data:

• Payment information (via mobile money or bank transfer)
• Fee structures and payment history
• Financial reports and accounting records

2. How We Use Your Information

• To provide and maintain our school management services
• To process payments and manage subscriptions
• To generate reports and analytics
• To communicate with users about service updates and notifications
• To improve our platform and user experience
• To comply with legal and regulatory requirements

3. Data Protection & Security

• Encryption: All data is encrypted in transit and at rest.
• Access Control: Role-based access ensures only authorized users see relevant data.
• Data Isolation: Each school's data is completely isolated from others.
• Secure Infrastructure: We use secure servers with regular security audits.
• Backups: Regular backups ensure data recovery in case of emergencies.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties except:

• When required by law or regulatory authorities
• With your explicit consent
• To process payments through authorized payment gateways
• With service providers who assist in platform operations (under strict confidentiality)

5. Data Retention

• Data is retained as long as the school has an active subscription
• Upon cancellation, data is available for download for 30 days
• After 30 days, data is securely deleted
• Anonymous analytics data may be retained longer

6. Your Rights

As a user of ProLearnerz, you have the right to:

• Access: Request a copy of your data
• Rectify: Correct inaccurate or incomplete data
• Delete: Request deletion of your data (subject to legal obligations)
• Export: Export your data in a portable format
• Object: Object to certain data processing activities

7. Children's Privacy

ProLearnerz is designed for use by educational institutions. We collect student data only with the consent of parents or guardians. Users under 18 must have parental consent to use the platform.

8. Cookies & Tracking

• We use essential cookies for platform functionality
• Analytics cookies help us improve user experience
• You can control cookie preferences in your browser settings

9. International Data Transfers

Your data may be stored on servers located outside Uganda. We ensure appropriate safeguards are in place for international data transfers.

10. Compliance with Ugandan Law

• We comply with the Uganda Data Protection and Privacy Act
• We follow Ministry of Education and UNEB guidelines
• We cooperate with regulatory authorities when required

11. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or through the platform.

12. Contact Us

For privacy-related questions or to exercise your rights, contact: